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Frequently asked questions
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- How does the resolution work?
- All our plans support up to 720p for every participant. We find 720p is usually more than enough for most productions but if you need 1080p shoot us a message and we'll get you set up.
- How are room participants counted?
- Every person sending audio and/or video in a call is considered a participant. Embeds don't count as participants.
- How do embeds work?
- Each embed lets you add a video feed with one or more participants to your stream. Just drop the URL into OBS as a browser source and you're ready to go.
- What's your refund policy?
- If you try streaming with Ping and aren't happy with the product reach out to us and we'll get you a refund. All we ask is that you tell us what didn't work for you so we can fix it!